Your Privacy Matters to Us
This Privacy Policy applies to the SWAPP website, platform, mobile experiences, forms, communications, and any related services we provide. By using our services, you acknowledge that we may collect and process information as described below to operate, maintain, secure, and improve the service.
Transparency
We explain what information we collect and why we collect it.
Security
We use technical and organizational safeguards to help protect your data.
Control
You can contact us about access, updates, and privacy-related requests.
Compliance
We aim to handle data in line with applicable privacy and protection laws.
Trust
We build systems designed to respect users, churches, and organizations.
Information We Collect
We collect information in several ways, depending on how you interact with SWAPP. Some information is provided directly by you, some is collected automatically when you use the site or platform, and some may be shared by authorized administrators or connected services.
Information You Provide
This may include your name, email address, phone number, organization details, login credentials, billing details, form submissions, support messages, and any content you choose to share through our forms or communication channels.
Information Collected Automatically
When you visit our site or use our services, we may collect device information, browser type, IP address, pages viewed, approximate location, timestamps, referral data, and usage analytics to help us understand performance and user behavior.
Information From Third Parties
In some cases, we may receive information from payment processors, analytics providers, hosting infrastructure, authentication tools, or connected applications that help us operate the platform securely and efficiently.
How We Use Information
We use the information we collect to deliver our services, improve your experience, support customers, and ensure the security and stability of our systems.
Service Delivery
We use your information to create accounts, provide access to SWAPP features, process requests, manage subscriptions, and support users and administrators.
Communication
We may send transactional emails, service updates, alerts, onboarding messages, account notices, and responses to support inquiries or contact form submissions.
Analytics & Improvement
We analyze user activity and engagement trends to understand how our website and platform are used, identify issues, and improve usability, reliability, and performance.
Security & Fraud Prevention
We use data to detect suspicious activity, maintain system integrity, prevent abuse, authenticate users, and help protect accounts and sensitive information.
Legal & Compliance Purposes
We may process information when necessary to meet legal obligations, respond to lawful requests, enforce terms, or protect the rights, safety, and property of SWAPP and others.
Cookies, Tracking, and Analytics
We may use cookies and similar technologies to make the site work properly, remember preferences, improve performance, and understand how visitors interact with our content.
Essential Cookies
These are necessary for core functionality, such as navigation, secure login, form submission, and basic site operations.
Performance Cookies
These help us measure traffic, identify errors, and understand how visitors use our pages and features.
Functional Cookies
These remember preferences and enhance personalization, such as language or user settings where available.
Analytics Tools
We may use analytics providers to aggregate usage data and improve the site experience over time.
How We Share Information
We do not sell personal information. We may share information only in limited circumstances to provide services, protect our platform, or comply with legal requirements.
Service Providers
We may share information with trusted vendors that help with hosting, analytics, payment processing, communications, support, security, and technical operations.
Business Operations
Information may be shared internally with employees or contractors who need access to perform their duties, such as customer support, engineering, or administration.
Legal Obligations
We may disclose information if required by law, subpoena, court order, or other valid legal process, or if needed to protect the rights and safety of our users and organization.
Data Retention and Security
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law, contract, or legitimate business needs.
Retention
Retention periods may vary based on the type of data, the purpose for collection, legal requirements, account status, and operational needs. When information is no longer needed, we take steps to delete, de-identify, or securely store it according to our internal practices.
Security Measures
We implement reasonable safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encryption, monitoring, logging, and secure infrastructure practices.
Your Rights and Choices
Depending on where you live and how you use SWAPP, you may have rights related to access, correction, deletion, portability, restriction, or objection to certain processing activities.
Access
You may request information about the personal data we hold about you, subject to applicable legal limitations.
Correction
You may ask us to update or correct inaccurate or incomplete personal information.
Deletion
You may request deletion of certain information, where permitted by law and operational requirements.
Opt-Out
You may opt out of certain communications by following unsubscribe instructions or contacting us directly.
Children’s Privacy
Our services are intended for use by organizations, administrators, and authorized users. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.
International Users
If you access SWAPP from outside the country where our servers or service providers are located, your information may be transferred to and processed in jurisdictions with different privacy laws. We take steps designed to protect information during such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will revise the effective date or otherwise provide notice as appropriate.
Contact Us
If you have questions about this Privacy Policy, your data, or our privacy practices, please contact us using the information below.
Email / Contact
Please visit our contact page to reach our team with privacy-related inquiries or data requests.
Website
Use the SWAPP website or application to review account settings, supported features, and service information.
Response Time
We will make reasonable efforts to respond to privacy requests within a commercially reasonable timeframe, subject to verification and legal limitations.
Frequently Asked Questions
What personal information does SWAPP collect?
SWAPP may collect information you provide directly, such as your name, email address, phone number, organization details, messages, and account data. We may also collect technical and usage information automatically when you interact with our site and platform.
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information. We may share limited information with service providers, vendors, or legal authorities only when necessary for operations, compliance, or security.
How does SWAPP protect user data?
We use a combination of technical and organizational safeguards, such as access controls, secure infrastructure, monitoring, and other protective practices designed to reduce the risk of unauthorized access or misuse.
Can I request access or deletion of my data?
Yes. Depending on applicable law and your relationship to the service, you may request access, correction, deletion, or other privacy-related actions by contacting us through our website or support channels.
Do cookies track me across the internet?
Cookies and analytics tools may help us understand how visitors use our site, but they are primarily used to support site functionality, performance analysis, and user experience improvements. You can manage cookies through your browser settings.
How will I know if this policy changes?
We may update this page when our practices or legal requirements change. We encourage you to review this policy periodically so you stay informed about how we handle information.