Your Privacy Matters
This Privacy Policy explains how SWAPP collects, uses, discloses, and safeguards information when you visit our website, create an account, use our church app, or interact with our services.
Data Collection
We collect information you provide directly, information collected automatically, and data generated through app usage and integrations.
Security
We use administrative, technical, and physical safeguards designed to help protect your personal information.
Choice & Control
You can manage communications, adjust account settings, and request updates or deletions where applicable.
Third Parties
We may share limited information with trusted vendors, service providers, or legal authorities when necessary.
Compliance
We strive to meet applicable privacy, security, and recordkeeping obligations for our customers and partners.
How SWAPP Handles Personal Information
SWAPP is built to support churches, ministries, and organizations that need reliable communication tools, member management, and giving workflows. Because our services may process sensitive operational data, we treat privacy as a core product requirement rather than an afterthought.
Information You Provide
We may collect details such as name, email address, phone number, organization name, login credentials, support requests, form submissions, giving-related information, and other data you choose to enter into the platform.
Information Collected Automatically
When you visit our website or use our services, we may automatically collect device identifiers, IP address, browser type, pages visited, referring URLs, timestamps, and similar diagnostic or usage data.
Information from Integrations
If you connect third-party tools, such as payment processors, analytics services, or embedded platforms, we may receive information necessary to enable those connections and maintain service functionality.
Church and Member Data
Depending on how your organization uses SWAPP, you may store member profiles, communication history, prayer requests, event activity, contributions, and internal notes within the application.
Support and Communication Records
If you contact us for help, we may retain emails, chat logs, call notes, screenshots, and related correspondence to respond to your request and improve our services.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and related technologies to remember preferences, analyze traffic, improve performance, and support a more secure user experience.
How We Use Information
SWAPP uses information to operate, maintain, and improve the platform. This includes account creation, authentication, customer support, service notifications, analytics, personalization, troubleshooting, and performance optimization.
We may also use information to communicate with you about product updates, security alerts, administrative messages, onboarding assistance, feature announcements, and responses to your requests. Where required by law, we will only send certain communications with appropriate consent or other lawful basis.
Additionally, we may use information to detect abuse, prevent fraud, enforce our Terms and Legal policies, and comply with legal obligations. Aggregated or de-identified information may be used for analytics, reporting, and service improvement without identifying individual users.
Service Delivery
Enable account access, app functionality, and core workflows.
Communication
Send notifications, updates, and support responses.
Improvement
Analyze usage patterns and enhance reliability.
Security
Protect users, systems, and data from unauthorized activity.
When We Share Information
We do not sell personal information in the ordinary sense of the word. However, we may share information in limited circumstances to operate our business and provide our services.
Service Providers
We may share information with trusted vendors that help with hosting, analytics, communications, payments, customer support, and security.
Business Operations
Information may be shared within our organization or with professional advisors for administrative, compliance, or operational purposes.
Legal Requirements
We may disclose information when required by law, subpoena, court order, or other valid legal process, or to protect rights and safety.
Organizational Users
For church and ministry accounts, designated administrators may access information entered into the organization’s account based on permissions configured by that organization.
Security, Retention, and Data Integrity
We implement reasonable safeguards intended to protect the confidentiality, integrity, and availability of information. These measures may include access controls, authentication procedures, encryption practices, monitoring, logging, and vendor risk management.
No system is completely secure, and we cannot guarantee absolute protection. Users are responsible for maintaining strong passwords, securing their own devices, and promptly reporting suspicious activity or unauthorized access.
We retain information only as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, maintain records, enforce agreements, or support operational needs. Retention periods may vary depending on the type of data and the context in which it was collected.
Our Security Priorities
We focus on access management, data minimization, secure transmission, and operational monitoring to reduce unnecessary exposure and support responsible stewardship of data.
Data Retention
Retention is based on service needs, legal requirements, and customer settings. In some cases, archived records may remain until deletion is requested or no longer required.
Your Rights and Choices
Depending on your location and relationship with SWAPP, you may have rights to access, correct, delete, restrict, or port certain information, as well as object to or withdraw consent for specific processing activities.
Access
Request a copy of certain personal information we maintain about you, subject to applicable exceptions.
Correction
Ask us to correct information that is inaccurate, incomplete, or outdated.
Deletion
In some circumstances, request deletion of personal information we control, subject to legal and operational limitations.
Portability
Request a machine-readable copy of certain information where required by law or supported by our systems.
Communication Preferences
You may opt out of marketing messages at any time using the unsubscribe mechanism or by contacting us directly.
Administrator Controls
For organization-managed accounts, administrators may have access to settings and data controls within the organization’s workspace.
Children’s Privacy
SWAPP is not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate authorization. If we learn that information has been collected in a manner inconsistent with this policy, we will take steps to delete it or obtain proper consent where required.
If you believe a child may have provided personal information to SWAPP, please contact us so we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we do, we will revise the effective date or otherwise indicate that the policy has changed.
Effective Use of Updates
We encourage you to review this page periodically so you remain informed about how we protect information and how your data is handled across SWAPP’s website and platform.
Contact Us About Privacy
If you have questions about this Privacy Policy, need help understanding your rights, or want to make a privacy-related request, please contact our team. We are happy to help address concerns related to account data, communications, or the handling of information in SWAPP.
Frequently Asked Questions
What information does SWAPP collect?
SWAPP may collect information you provide directly, information collected automatically through the website or app, and data received from connected services or integrations.
Does SWAPP sell my personal information?
We do not sell personal information in the ordinary sense. We may share information with service providers, administrators, or legal authorities where permitted or required.
How can I update or delete my information?
You can contact us to request access, correction, or deletion of certain information, subject to applicable legal and operational limits.
How does SWAPP protect data?
We use organizational, technical, and administrative safeguards designed to help protect information, though no system can be guaranteed completely secure.
How will I know if this policy changes?
We may update this page when our practices change. We encourage you to review it periodically for the latest information.