Your Data, Your Trust, Our Responsibility

This Privacy Policy explains how SWAPP collects, uses, stores, protects, and shares information when you visit our website, create an account, or use our church app and related services.

1. Scope of This Policy

This Privacy Policy applies to information collected through our websites, applications, forms, support channels, and other online services operated by SWAPP. It also applies to any related communications between you and SWAPP, including emails, registrations, support requests, and account activity.

By using SWAPP, you acknowledge that we may process information as described in this Policy and as permitted by applicable law, contractual obligations, and the settings chosen by your organization.

2. Information We Collect

Information You Provide Directly

We may collect information you submit when you create an account, request a demo, sign up for a trial, contact support, complete forms, or interact with the platform. This may include your name, email address, phone number, church name, role, billing details, and other account or profile information.

If you use features that involve church member management, event participation, prayer requests, giving, messaging, or forms, we may also process the data you or your organization enter into those tools. In many cases, that information is controlled by the church or organization using SWAPP.

Information Collected Automatically

When you visit our website or use the platform, we may automatically collect technical data such as IP address, browser type, device identifiers, operating system, referral pages, pages viewed, time spent on pages, and general usage patterns.

We may also use cookies, analytics tools, log files, and similar technologies to help us understand how the site and app are used, measure performance, improve reliability, and support security.

Information From Third Parties

We may receive information from third-party services that integrate with SWAPP, such as payment providers, communication tools, analytics platforms, or authentication services. We may also receive information from churches, administrators, or other users who submit data to the platform.

3. How We Use Information

SWAPP uses collected information to provide, maintain, secure, and improve our services. This includes setting up accounts, processing transactions, enabling communication features, storing and syncing data, delivering notifications, and supporting church operations.

We may also use information to:

• authenticate users and manage access permissions
• respond to inquiries and provide customer support
• monitor service performance and troubleshoot issues
• detect fraud, abuse, or security incidents
• analyze usage trends and improve features
• send administrative updates, service notices, and important communications
• comply with legal obligations and enforce our terms

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more legal grounds, including your consent, performance of a contract, legitimate business interests, compliance with legal obligations, and the performance of services requested by you or your organization.

When a church or organization provides member data to SWAPP, that organization may be responsible for determining the lawful basis and applicable notices for its own data collection and use.

5. How We Share Information

We do not sell personal information in the ordinary sense. We may share information only in limited circumstances, including with service providers that help us operate the platform, process payments, deliver messages, host data, provide analytics, or support customer service.

We may also disclose information when required by law, legal process, or governmental request; to protect the rights, property, or safety of SWAPP, our users, or others; in connection with a business transaction such as a merger or acquisition; or with your consent or direction.

If you are using SWAPP through a church or organization, administrators and authorized users may be able to access certain information within the account based on the permissions configured by that organization.

6. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on the type of data, the purpose for which it was collected, account status, contractual obligations, and legal requirements.

When an account is closed, we may retain certain records for a limited period for compliance, accounting, dispute resolution, security, backup, or audit purposes. Churches and organizations may also retain data independently within their own systems or exports.

7. Security Measures

We take security seriously and implement safeguards intended to protect information from unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption, secure hosting environments, monitoring, and administrative procedures.

However, no system is completely secure. While we work to protect information, we cannot guarantee absolute security. Users and organizations should also take steps to protect login credentials, use strong passwords, and limit access to authorized personnel.

8. Cookies and Similar Technologies

Our website and services may use cookies and related technologies for essential functionality, analytics, performance measurement, and user experience improvements. Cookies help remember preferences, maintain sessions, and understand how visitors interact with our content.

You can usually control cookies through your browser settings. If you disable certain cookies, some features may not function properly. Where required, we may present cookie notices or consent tools to users in relevant jurisdictions.

9. Third-Party Services

SWAPP may integrate with third-party services that are necessary to provide or enhance functionality. These may include payment processors, analytics providers, hosting providers, communication tools, and authentication platforms. Each third party has its own privacy practices and policies.

We encourage users to review the privacy policies of third-party services they interact with through our platform. We are not responsible for the privacy practices or content of external sites or services that are not controlled by SWAPP.

10. Children’s Privacy

SWAPP is intended for use by churches, organizations, and adults who manage church operations. We do not knowingly collect personal information from children without appropriate authorization and oversight. If you believe a child has provided personal information without proper consent, please contact us so we can investigate and take appropriate action.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, correct, delete, object to, restrict, or request a copy of your data. You may also have the right to withdraw consent where processing is based on consent.

If your information is managed by a church or organization using SWAPP, we may direct requests to that organization because it may control the data in its account. We will help facilitate requests where appropriate and required by law.

12. International Data Transfers

If you access SWAPP from outside the United States, your information may be transferred to, stored in, or processed in jurisdictions that may have different data protection laws than your home country. Where required, we use appropriate safeguards to support these transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will revise the effective date and post the updated version on this page. Continued use of SWAPP after changes become effective indicates acceptance of the revised policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or your rights, please contact us through our support channels or via the contact page. We will do our best to respond promptly and help resolve any concerns.