Privacy Policy Overview
This Privacy Policy applies to the SWAPP website, platform, mobile experiences, forms, integrations, and related services. By using SWAPP, you acknowledge the collection and processing practices described below. We aim to keep this policy clear, readable, and aligned with modern privacy standards.
Transparency
We explain what information is collected, why it is collected, and how it is used across the SWAPP ecosystem.
Security
We use administrative, technical, and physical safeguards designed to protect sensitive church and member data.
User Control
You may request access, correction, deletion, or restriction of certain personal information where applicable.
Compliance
We work to support privacy and data protection obligations relevant to our customers and their communities.
Responsibility
Churches and organizations remain responsible for the data they upload, share, or manage within the platform.
1. Information We Collect
SWAPP may collect information in several ways depending on how you interact with our website, register for an account, request a demo, subscribe to communications, or use the platform. The information we collect generally falls into the categories below.
Information you provide directly
When you fill out a contact form, request a trial, communicate with our team, sign up for services, or otherwise engage with SWAPP, you may provide personal information such as your name, email address, phone number, organization name, job title, billing details, and other details you choose to submit. If you use ministry tools within the platform, you may also upload content related to members, events, notes, messages, giving, prayer requests, and other operational data.
Information collected automatically
When you visit our website or platform, we may automatically collect technical information such as IP address, browser type, device identifiers, operating system, referring URLs, pages visited, time spent on pages, click activity, and other usage analytics. This information helps us understand performance, improve functionality, troubleshoot issues, and secure our services.
Information from third parties
We may receive information from service providers, analytics partners, communication tools, payment processors, or other integrations you enable. Where appropriate, this information is used to support service delivery, account management, security, and customer support.
2. How We Use Information
SWAPP uses information to operate, maintain, and improve our website and services, and to support the organizations that rely on our platform. Common uses include the following:
- Creating and managing accounts
- Providing church app and CRM functionality
- Processing payments and subscriptions
- Sending service-related communications
- Responding to support requests and inquiries
- Improving product performance and user experience
- Monitoring for fraud, abuse, and unauthorized access
- Complying with legal obligations and enforcing agreements
We do not sell your personal information in the traditional sense. If our business practices ever change, we will update this policy and provide appropriate notices as required by applicable law.
3. Data Roles and Ownership
In many cases, churches and organizations using SWAPP determine what personal information they collect from their members, attendees, staff, or volunteers. In those situations, the organization is typically the data controller or owner, and SWAPP acts as a service provider or processor handling data on its behalf. That means the organization decides how member data is collected and used, while SWAPP provides the infrastructure, tools, and support to process that data securely.
If you are a user, member, or visitor of an organization that uses SWAPP, please contact that organization directly for questions about how your information is used, shared, or retained within its account. We may assist the organization in responding to requests where appropriate and permitted by our agreements and applicable law.
4. Cookies and Analytics
Our website may use cookies, pixels, local storage, and similar technologies to remember preferences, measure traffic, improve navigation, and understand how visitors interact with pages and forms. These tools help us maintain a faster, more reliable experience.
You can often control cookies through your browser settings. However, disabling certain cookies may limit functionality or affect how some features operate. Analytics and performance tools may collect pseudonymous or aggregated data that helps us evaluate page performance and user engagement.
5. How We Share Information
We may share information with trusted service providers that help us operate our business and deliver services. These providers may assist with hosting, analytics, payments, communications, customer support, security, and software maintenance. They are expected to handle information responsibly and only for the services we request.
We may also disclose information if required to do so by law, legal process, court order, governmental request, or to protect the rights, property, safety, or security of SWAPP, our customers, users, or the public. In a business transaction such as a merger, acquisition, or asset sale, information may be transferred as part of the transaction subject to appropriate confidentiality protections.
6. Data Retention
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate records. Retention periods may vary depending on the type of information, the purpose for which it was collected, and the requirements of the organization that controls the data.
When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with our retention practices and applicable law. Some data may remain in backup systems for a limited period before being permanently removed.
7. Security Measures
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption in transit where appropriate, network protections, monitoring, logging, authentication controls, and secure hosting environments.
No system can guarantee absolute security, and no online platform is completely immune from risk. We encourage customers and users to maintain strong passwords, limit account access to authorized individuals, and follow best practices for managing sensitive ministry data.
8. Your Privacy Rights and Choices
Depending on your location and relationship to SWAPP, you may have certain rights regarding your personal information. These rights can include the ability to access, update, correct, delete, port, or restrict certain processing of your information. You may also have rights to object to certain uses or withdraw consent where consent is the legal basis for processing.
If you are a user of an organization that uses SWAPP, your request may need to be directed to that organization because it may control the data in its account. We will support valid requests as required and permitted by applicable law and our contractual obligations.
To exercise any rights or ask questions about your information, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.
9. Children's Privacy
SWAPP is intended for churches, ministries, organizations, and their authorized users. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization and consent where required. If you believe a child has submitted personal information to us without proper permission, please contact us so we can investigate and take appropriate action.
10. International Users
If you access SWAPP from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our providers operate. Data protection laws in those jurisdictions may differ from those in your location. By using our services, you understand that your information may be processed in accordance with this policy and applicable local law.
11. Third-Party Links and Integrations
Our website or platform may include links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of those third parties. If you enable integrations or connect outside services to your SWAPP account, those services may collect or process information under their own policies and terms.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material updates, we will revise the effective date or provide additional notice as appropriate. We encourage you to review this page periodically so you remain informed about how we protect and use information.
Contact Us
If you have questions about this Privacy Policy, your data, or your rights, please contact SWAPP through our Contact page. We will do our best to respond promptly and help you understand how your information is handled.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell your personal information in the traditional sense. If our practices change, we will update this policy and provide any required notices.
Who controls member or church data in the platform?
In many cases, the church or organization using SWAPP controls the data it uploads and manages. SWAPP typically processes that data as a service provider on the organization’s behalf.
How can I request access or deletion of my data?
Contact us through the Contact page. If your data belongs to an organization using SWAPP, we may direct the request to that organization for handling.
Does SWAPP use cookies?
Yes. We use cookies and similar technologies for functionality, analytics, and performance improvements. You can manage cookie settings through your browser.
How does SWAPP protect data?
We use a combination of access controls, encryption where appropriate, monitoring, secure hosting, and operational safeguards designed to protect information.