Information We Collect
Depending on how you interact with SWAPP, we may collect information you provide directly, information collected automatically, and information from third parties or integrations you authorize.
Information You Provide
Names, email addresses, phone numbers, organization details, form submissions, account credentials, messages, prayer requests, event registrations, and any other content you submit through our services.
Account & Usage Data
Login activity, device identifiers, browser type, pages viewed, actions taken, timestamps, referral sources, and general service analytics used to maintain and improve performance.
Payment-Related Data
If you make a purchase or donation through a third-party processor, we may receive limited transaction details such as payment status, amount, and billing metadata. We do not typically store full card details.
Integration Data
If you connect SWAPP to third-party systems, we may receive information permitted by your settings, permissions, or the integration provider’s policies.
How We Use Information
We use collected information to provide, secure, and improve SWAPP, support customer relationships, and meet legal or operational requirements.
Service Delivery
To create and manage accounts, process requests, provide app features, enable communications, and support user workflows.
Customer Support
To respond to inquiries, troubleshoot issues, and provide operational assistance through email, phone, or in-app channels.
Product Improvement
To understand usage trends, diagnose technical issues, test features, and improve usability, reliability, and performance.
Security & Fraud Prevention
To protect accounts, detect unauthorized activity, prevent abuse, and maintain the integrity of our systems and services.
Legal Compliance
To comply with applicable law, lawful requests, contractual obligations, and internal governance requirements.
Communications
To send service notices, updates, transactional emails, and marketing messages where permitted by law and preference settings.
How We Share Information
We do not sell personal information in the traditional sense. We may share information only as needed to operate our business and provide services.
Service Providers
We may share information with trusted vendors that help us host, maintain, analyze, secure, or support our services under confidentiality obligations.
Integrations You Enable
If you connect external tools, your information may be shared with those services according to your chosen settings and their own policies.
Legal Requirements
We may disclose information when required by law, court order, subpoena, regulatory request, or to protect rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of the transaction.
Cookies, Analytics, and Tracking
Cookies
We may use cookies or similar technologies to remember preferences, support authentication, improve navigation, and understand how visitors use our website.
Analytics
We may use analytics tools to measure traffic, identify popular pages, and improve the customer experience. These tools may collect device and browser information.
Preference Controls
You may be able to manage cookie settings through your browser or device. Disabling some cookies may affect site functionality.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
We retain information only as long as reasonably necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary based on the type of data, the context in which it was collected, and applicable legal requirements.
Access Controls
We limit internal access to information to personnel and contractors who need it to perform legitimate business functions.
Operational Monitoring
We monitor system performance and may log activity to diagnose problems, prevent misuse, and protect service availability.
Backups & Recovery
We may maintain backups or redundancy mechanisms to help preserve data integrity and support disaster recovery efforts.
Your Privacy Choices
Access & Updates
You may request access to or correction of certain personal information, subject to verification and applicable exceptions.
Marketing Preferences
You may opt out of promotional messages by following the unsubscribe instructions in the communication or contacting us directly.
Cookie Management
You can adjust browser settings to limit cookies or clear stored preferences. Some features may not function properly without them.
Account Controls
If you have an account, you may be able to update profile details, manage notification preferences, or request account deletion.
Children’s Privacy
SWAPP is not intended for children under the age required by applicable law to independently consent to data collection. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we may update the posting date and provide additional notice as required.
Contact Us
If you have questions about this Privacy Policy, your data, or your privacy rights, please contact us using the information below.
Privacy Inquiries
Phone: (616) 914-8392
Website: Contact Page
We will make reasonable efforts to respond to privacy-related requests in a timely manner.
Frequently Asked Questions
What information does SWAPP collect?
We may collect information you provide directly, such as contact details and form submissions, as well as limited technical and usage data needed to operate and improve the service.
Does SWAPP sell my personal information?
We do not typically sell personal information in the traditional sense. We may share information with service providers, integrations, and other parties only as described in this policy or as required by law.
How long do you keep my data?
We retain information only as long as needed for the purposes for which it was collected, to satisfy legal obligations, resolve disputes, and maintain operational records.
Can I request access to my information?
Yes. You may contact us to ask about accessing, correcting, or deleting certain personal information, subject to verification and applicable legal exceptions.
How do cookies work on your website?
Cookies and similar technologies help with authentication, preferences, analytics, and usability. You can manage cookies in your browser settings, though some features may be impacted.
How will I know if this policy changes?
If we make material changes, we may revise the posting date and provide additional notice where required. We encourage you to review this page periodically.