How We Protect Your Information
This Privacy Policy explains the categories of information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you. We designed this page to be clear, practical, and easy to navigate for churches, teams, and visitors who rely on SWAPP.
Transparency
We explain what data is collected and how it is used.
Security
We use reasonable safeguards to help protect your information.
Control
You may update certain account details and communication preferences.
Compliance
We aim to meet applicable privacy and data protection obligations.
Trust
We handle personal information in support of ministry and organizational needs.
1. Information We Collect
SWAPP may collect information you provide directly, information collected automatically through your use of the platform, and information from authorized third parties or integrations. The information we collect depends on how you interact with our websites, services, forms, and connected features.
Information you provide may include your name, email address, phone number, church or organization details, login credentials, payment or billing information, prayer requests, event registrations, messages, and other content submitted through the platform. If you communicate with us, we may also collect the contents of those communications and any associated contact details.
Information collected automatically may include device identifiers, IP address, browser type, operating system, access times, pages viewed, referring URLs, and usage activity. This information helps us operate the service, improve performance, diagnose issues, and understand how users engage with SWAPP.
In some cases, we may receive information from churches, organizations, administrators, or users who invite you to interact with the service. We may also receive information from payment providers, analytics services, or other third-party tools that are integrated into the platform.
Account Data
Profile details, login information, and administrative settings.
Usage Data
Activity logs, feature usage, device data, and performance analytics.
Communications
Messages, support requests, form submissions, and notification preferences.
2. How We Use Information
We use the information we collect to provide, maintain, and improve SWAPP and related services. Typical uses include account creation, authentication, customer support, service delivery, communication, billing, analytics, security monitoring, and product improvement.
Service Delivery
To operate core features such as giving, events, messaging, prayer, and CRM workflows.
Support & Administration
To troubleshoot issues, respond to requests, and administer accounts and organization settings.
Safety & Integrity
To protect against spam, abuse, unauthorized access, and other misuse of our systems.
Product Improvement
To analyze usage trends and enhance performance, usability, and overall user experience.
3. How We Share Information
We do not sell personal information. We may share information in limited circumstances when necessary to operate the service, comply with law, protect rights, or support features you use.
Service Providers
With vendors that help us host, secure, analyze, support, or process payments for the platform.
Church or Organization Administrators
With authorized administrators who manage accounts, permissions, and internal ministry operations.
Legal Obligations
When disclosure is required to comply with legal process, regulation, or enforceable requests.
Business Transactions
In connection with a merger, acquisition, restructuring, or sale of assets, subject to applicable law.
4. Cookies, Analytics, and Tracking
SWAPP and our service providers may use cookies, pixels, and similar technologies to maintain sessions, remember preferences, measure traffic, and understand user behavior. These tools help us operate the website efficiently and improve the experience for visitors and account holders.
You can usually control cookies through your browser settings. If you disable cookies, some features of the site or application may not function properly. Certain analytics and advertising-related tools may be subject to their own privacy notices and opt-out mechanisms.
Session Cookies
Help keep you signed in and support secure navigation across pages.
Preference Cookies
Remember settings and choices to improve your experience over time.
Analytics Tools
Provide insight into site performance, traffic patterns, and feature usage.
5. Data Security and Retention
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While no system can be guaranteed 100% secure, we work to maintain strong protections appropriate to the nature of the data we process.
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary based on the type of data, contractual requirements, and applicable law.
Access Controls
Role-based permissions help limit access to sensitive account and organizational data.
Encryption
Where appropriate, we use encryption and secure transmission methods to help protect data.
Retention Limits
We aim to keep data only as long as operationally necessary or legally required.
6. Your Privacy Choices
Depending on your relationship to SWAPP and the applicable laws in your region, you may have rights to access, correct, delete, or restrict certain personal information. You may also have rights to object to certain processing, withdraw consent where applicable, or request a portable copy of your information.
Access
Request a copy of the personal information we maintain about you.
Correction
Update incomplete or inaccurate account and contact details.
Deletion
Request deletion when permitted by law and contract terms.
Communication Preferences
Unsubscribe from certain communications or adjust notification settings.
To exercise privacy rights or make a request, please contact us using the information below. We may need to verify your identity before responding to a request, especially if the request involves access to sensitive information.
7. Children’s Privacy
SWAPP is intended for use by churches, ministries, organizations, and their authorized participants. We do not knowingly collect personal information from children without appropriate authorization or as otherwise permitted by law. If you believe we have collected data from a child in violation of applicable law, please contact us so we can investigate and address the issue.
8. Third-Party Links and Services
Our website or platform may contain links to third-party websites, integrations, or services that are not controlled by SWAPP. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy notices of any third-party service you interact with.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will revise the effective date and may provide additional notice as appropriate. Your continued use of SWAPP after an update signifies your acceptance of the revised policy to the extent permitted by law.
10. Contact Us
If you have questions about this Privacy Policy, your rights, or how SWAPP handles personal information, please contact us. We will do our best to respond promptly and help resolve any privacy-related concerns.
Frequently Asked Questions
What information does SWAPP collect?
We may collect information you submit directly, such as contact details, account information, form responses, prayer requests, messages, and billing data, as well as technical and usage information collected automatically.
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We only share data in limited circumstances necessary to operate the service, comply with law, protect users, or support connected features.
How does SWAPP protect my data?
We use administrative, technical, and physical safeguards intended to protect information from unauthorized access, disclosure, or misuse. We also limit access to sensitive information through role-based controls where appropriate.
Can I request deletion of my data?
In many cases, yes. Depending on the type of data and the applicable legal or contractual requirements, you may request deletion or other privacy actions by contacting us.
How can I update my information?
You may be able to update certain account details through the platform settings, or you can contact us for assistance with corrections or account-related requests.
Who should I contact with privacy questions?
Please reach out through our contact page if you have questions about this policy, your privacy rights, or any data handling concerns.