Our Commitment to Your Privacy
At SWAPP, privacy is not an afterthought. It is built into how we design, operate, and support our software. We understand that churches, ministries, and organizations rely on us to handle sensitive information responsibly, and we take that responsibility seriously.
Data Minimization
We collect only the information needed to deliver and improve our services.
Security Controls
We use administrative, technical, and organizational safeguards to help protect data.
Trusted Access
Access to information is limited to authorized personnel who need it to perform their work.
Transparent Use
We explain what we collect, why we collect it, and how it may be used.
Customer Control
Where applicable, you can manage, export, or request deletion of your information.
Privacy Policy
This Privacy Policy describes how SWAPP (“SWAPP,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, create an account, use our church app, or interact with our services.
1. Scope of This Policy
This Privacy Policy applies to information collected through our website, app, forms, demos, support channels, marketing pages, and any other digital service we operate that references this policy. It covers personal information submitted by church staff, ministry teams, congregants, website visitors, and other users who interact with SWAPP.
2. Information We Collect
We may collect information you provide directly, information collected automatically, and information received from authorized third parties. The type of information depends on how you use our services and what features you enable.
Information you provide: name, email address, phone number, organization name, role, login credentials, billing details, support requests, profile data, prayer requests, event registrations, messaging content, giving-related details, and other information you choose to submit.
Information collected automatically: IP address, browser type, device identifiers, operating system, pages viewed, referral data, approximate location, timestamps, interaction logs, and usage analytics.
Information from third parties: if an administrator, ministry leader, or authorized organization adds your information to an account, we may receive your name, contact details, group assignment, or participation status from them.
3. How We Use Information
SWAPP uses information to provide, maintain, secure, and improve our products and services. Common uses include account creation, authentication, customer support, sending service notifications, processing transactions, delivering app functionality, improving performance, preventing fraud, diagnosing technical issues, and communicating updates or promotional information where permitted by law.
We may also use information to personalize user experience, generate analytics, monitor system health, comply with legal obligations, enforce our agreements, and protect the rights, safety, and property of SWAPP, our customers, and their communities.
4. Church and Organizational Data
SWAPP is designed for churches and ministry organizations, which means administrators may enter information about members, guests, volunteers, donors, prayer participants, and event attendees. In many cases, your organization controls the information it uploads into SWAPP. We process that information on behalf of the organization, subject to our agreements and instructions from the applicable customer.
If your church or organization is the controller or owner of the data, it is responsible for providing notices, obtaining consents where required, and managing requests relating to that data. If you have questions about information managed by your church, ministry, or organization, you should also contact them directly.
5. Cookies and Tracking Technologies
We use cookies, pixel tags, local storage, and similar technologies to operate our site and measure performance. These technologies help us remember preferences, maintain sessions, analyze traffic, improve navigation, and understand how visitors interact with our pages.
You can usually adjust your browser settings to block or delete cookies. However, some features may not function properly if cookies are disabled. Where required by law, we provide consent mechanisms or additional controls for certain tracking technologies.
6. Legal Basis for Processing
Where applicable, we process personal data under lawful bases such as performance of a contract, legitimate interests, consent, legal obligation, and protection of vital interests. The specific legal basis may vary depending on your location, the service used, and the nature of the data collected.
7. How We Share Information
We do not sell personal information in the ordinary sense. We may share information in limited circumstances, including with service providers who help us host infrastructure, process payments, provide customer support, send communications, perform analytics, or enhance security. These providers are authorized to use information only as needed to support our services.
We may also disclose information when required by law, to comply with legal process, to protect against fraud or abuse, to respond to claims, to enforce our policies, to support a merger, acquisition, financing, or transfer of assets, or with your consent or the consent of your organization where applicable.
8. Data Retention
We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods may vary based on the type of data, the nature of the relationship, applicable law, and customer instructions. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
9. Security Measures
We implement reasonable safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards may include access controls, encryption in transit, logging and monitoring, secure development practices, least-privilege principles, and vendor due diligence. No system can be guaranteed 100% secure, so we encourage users and organizations to maintain strong passwords and follow best practices for account security.
10. Your Privacy Rights
Depending on your location and relationship to SWAPP, you may have rights to access, correct, update, delete, or restrict certain personal information. You may also have the right to object to certain processing, request portability, or withdraw consent where processing is based on consent.
If your information is managed by a church or organization using SWAPP, we may refer your request to the applicable administrator because that organization may be responsible for determining how the data is used. We will respond to requests as required by applicable law.
11. Children’s Privacy
SWAPP is not intended for children under the age required by applicable law to consent to the processing of personal data. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child’s information has been provided to us improperly, please contact us so we can investigate and take appropriate action.
12. International Data Transfers
If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate. We take steps designed to ensure appropriate protection for such transfers in accordance with applicable laws and contractual requirements.
13. Third-Party Links and Integrations
Our services may contain links to third-party websites, tools, or integrations that are not controlled by SWAPP. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party product before sharing information with them.
14. Marketing Communications
We may send you emails or messages about product updates, offers, onboarding, or account activity. You can opt out of non-essential communications by using the unsubscribe link or by contacting us. Even if you opt out of marketing messages, we may still send transactional or service-related communications that are necessary to operate your account or support your use of SWAPP.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services. When we make material changes, we may notify you by updating the policy on our website, sending a notice, or using other reasonable means. Your continued use of SWAPP after an update means you acknowledge the revised policy to the extent permitted by law.
16. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us using the information provided on our Contact page. We welcome privacy-related inquiries from users, administrators, and organizations using SWAPP.
Frequently Asked Questions
Does SWAPP sell my personal information?
SWAPP does not sell personal information in the ordinary sense. We may share data with trusted service providers and disclose information in limited legal or operational circumstances.
Who controls the data entered by my church or organization?
In many cases, the church or organization using SWAPP controls the data it enters. We process that information on its behalf, subject to our agreements and instructions.
Can I request deletion of my information?
Depending on your location, relationship to SWAPP, and the type of data involved, you may have rights to request deletion or other changes. If your organization manages the data, we may direct your request to them.
How does SWAPP protect sensitive church data?
We use reasonable technical and organizational safeguards such as access restrictions, security monitoring, encryption in transit, and secure development practices to help protect information.
How will I know if this policy changes?
We may update this policy from time to time. When changes are significant, we will use reasonable methods to notify users, such as posting the revised policy or sending a notice through our services.