Privacy You Can Understand
We believe privacy policies should be clear, transparent, and easy to navigate. This page summarizes the information practices that support SWAPP’s website, mobile experiences, CRM tools, and church communication features.
What We Collect
Account details, device data, usage analytics, and information you submit through forms or communications.
How We Use Data
To provide app functionality, improve performance, deliver support, and manage customer relationships.
How We Protect It
Security controls, access restrictions, and reasonable safeguards help protect personal information.
Your Choices
You can manage communications, request updates, and exercise privacy rights where applicable.
Questions?
If you have privacy concerns, our team is available to help review your request and provide guidance.
Privacy Policy Overview
This Privacy Policy applies to SWAPP’s website, registration pages, mobile applications, customer portals, support channels, and any related digital services we operate. By using our services, you acknowledge that we may process information as described in this policy and in any service agreements you enter into with us.
We are committed to handling personal information responsibly. That means collecting only what we need, limiting access to authorized personnel and vendors, using data for legitimate business and service purposes, and maintaining safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, or loss.
This page is intended to help pastors, ministry staff, church members, and website visitors understand how information flows through our systems. If you are using SWAPP on behalf of an organization, your organization may have additional privacy obligations and internal policies that apply to your use of the platform.
Information We Collect
Information You Provide
We may collect your name, email address, phone number, organization name, login credentials, support messages, payment-related details, and any other information you choose to submit through forms, account setup, or customer support interactions.
Information From Your Use of the Service
When you interact with SWAPP, we may collect technical details such as IP address, browser type, operating system, device identifiers, pages viewed, session timestamps, feature usage, and referral or navigation data.
Church and Member Data
If your organization uploads or enters member records, prayer requests, giving records, event attendance, communication logs, or follow-up notes, that information may be stored and processed within your organization’s SWAPP account.
Cookies and Analytics
We may use cookies, pixels, and similar technologies to understand site performance, remember preferences, measure engagement, and improve the user experience. You can control cookies through your browser settings, though some features may be affected.
Third-Party Sources
We may receive information from service providers, payment processors, analytics providers, or integrations you choose to connect with your account, consistent with the permissions and settings of those tools.
How We Use Information
Service Delivery
We use personal information to create and maintain accounts, authenticate users, provide core app functionality, process transactions, enable messaging and communications, and support the day-to-day operation of our services.
Support and Communication
We may use your contact information to respond to questions, deliver transactional notices, send service updates, share technical alerts, and provide onboarding, training, or customer support communications.
Improvement and Analytics
We analyze usage trends and performance data to improve security, refine product features, identify errors, optimize speed, and better understand how users interact with the platform and website.
Legal and Operational Purposes
We may use information to comply with legal obligations, enforce our terms, detect fraud or abuse, protect our rights and the rights of others, and support audits, investigations, or business continuity processes.
How Information May Be Shared
Service Providers
We may share information with trusted vendors that help us host infrastructure, process payments, deliver email or text messages, provide analytics, or maintain security and support operations.
Your Organization
If you use SWAPP through a church or ministry account, information you submit may be accessible to administrators and other authorized users within that organization based on their roles and permissions.
Legal Disclosures
We may disclose information if required by law, regulation, subpoena, court order, or governmental request, or when we believe disclosure is necessary to protect safety or prevent unlawful activity.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of the transaction, subject to applicable legal requirements and continued protections.
Data Security and Retention
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These measures may include access controls, encrypted transmission where appropriate, system monitoring, vendor review, and internal security practices.
No online system can guarantee absolute security, so we encourage users to protect login credentials, keep devices secure, and notify us promptly if they suspect unauthorized account activity or a possible security issue.
We retain information for as long as necessary to provide the services, comply with legal or tax obligations, resolve disputes, enforce agreements, maintain business records, and support legitimate operational purposes. Retention periods may vary depending on the type of information and the context in which it is processed.
Your Privacy Rights and Choices
Access and Update
You may request access to certain information or ask us to correct inaccurate details, subject to applicable law and account permissions.
Communication Preferences
You may opt out of non-essential marketing messages using available unsubscribe methods, though transactional messages may still be sent.
Account Administration
If your account is managed by an organization, some requests may need to be directed to the administrator who controls that account.
State or Regional Rights
Depending on where you live, you may have rights related to data access, deletion, portability, correction, or restriction of certain processing activities.
Children’s Privacy
Our services are not intended for children under the age required by applicable law to provide personal information without parental consent. We do not knowingly collect personal information from children in a manner prohibited by law. If you believe a child has provided us with information in violation of this policy, please contact us so we can investigate and take appropriate action.
Church organizations using SWAPP are responsible for ensuring that member, youth, and family data is collected and managed in compliance with their own policies and the laws applicable to their activities.
International Users and Data Transfers
If you access SWAPP from outside the United States, your information may be processed in countries where our servers, vendors, or service providers are located. By using the services, you understand that data may be transferred across jurisdictions that may have different privacy and data protection laws.
Where required, we use appropriate legal and contractual safeguards to support cross-border transfers and maintain appropriate protection for personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations. When we make material updates, we may revise the effective date, post a notice on our website, or provide additional communication where appropriate.
We encourage you to review this policy periodically so you remain informed about how we handle information.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact our team through the contact page. We will do our best to respond promptly and provide the information you need.
Go to Contact PageFrequently Asked Questions
What personal information does SWAPP collect?
We collect information you provide directly, technical data from your device and browser, and information generated through your use of the platform. The exact details depend on how you interact with our website and services.
Does SWAPP sell personal information?
SWAPP does not sell personal information in the ordinary sense. We may share information with service providers and authorized users as needed to operate and support the services, consistent with this policy and applicable law.
Can church administrators see data in my account?
If you use SWAPP through an organization account, administrators and other authorized users may be able to access data according to their permissions and the configuration of that account.
How can I request a data update or deletion?
Please contact us through the website’s contact page. Depending on your role, location, and the account structure involved, we may ask for verification or direct the request to the organization that manages the account.
How will I know if this policy changes?
We may update this policy from time to time. When material changes occur, we may post an updated version on this page and, where appropriate, notify users through the service or by email.