Transparent Collection
We explain what information we collect, why we collect it, and how it supports a secure user experience.
Secure Processing
We use reasonable technical and organizational safeguards designed to protect personal data from unauthorized access.
User Control
You may request access, updates, or deletion of certain personal information, subject to legal and operational requirements.
1. Introduction
SWAPP values your privacy. This Privacy Policy describes how SWAPP, including our website, mobile experiences, registration forms, and related services, collects and processes personal information. By using our site or services, you agree to the practices described in this Policy.
This policy applies to information collected through our website, marketing pages, lead forms, support channels, and customer account experiences. If you access SWAPP through a linked partner, third-party integration, or referral flow, additional terms may also apply.
2. Information We Collect
Information You Provide
We may collect personal information that you voluntarily submit, such as your name, email address, phone number, organization name, church name, billing details, account credentials, support messages, and any other information included in a contact form, demo request, or trial registration.
Information Collected Automatically
When you visit our website or use our services, we may automatically collect device and usage data such as IP address, browser type, operating system, pages viewed, time spent on pages, referral URLs, approximate location, and interaction data. We may use cookies, pixels, analytics tools, and similar technologies to gather this information.
3. How We Use Information
We use collected information to operate, improve, and secure our website and services. This includes:
- Creating and managing user accounts
- Providing customer support and technical assistance
- Processing registrations, subscriptions, and payments
- Communicating updates, confirmations, and service notices
- Analyzing performance, usage trends, and product engagement
- Preventing fraud, abuse, and unauthorized access
- Complying with legal, contractual, and regulatory obligations
We may also use information for marketing purposes where permitted by law, such as sending product updates, educational content, event notices, or special offers. You can opt out of promotional emails at any time.
4. Cookies and Similar Technologies
SWAPP may use cookies, local storage, web beacons, and analytics technologies to personalize experiences, remember preferences, improve functionality, and understand how visitors interact with our pages. Cookies may be essential to certain features or may be used for performance, analytics, or advertising purposes.
You can control cookies through your browser settings. If you disable certain cookies, some features of the site may not function properly. We may also use third-party services that place cookies in connection with analytics, embedded media, or advertising tools. Those third parties are governed by their own privacy policies.
5. How We Share Information
We do not sell personal information in the ordinary sense. We may share data in the following circumstances:
- Service Providers: with vendors who help host, maintain, secure, or support our services
- Business Operations: with payment processors, email providers, analytics platforms, and customer support tools
- Legal Compliance: when required to respond to lawful requests or protect rights, property, or safety
- Business Transfers: during a merger, acquisition, financing, or asset sale
- With Your Consent: when you authorize or request disclosure
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods may vary based on the type of data, the nature of our relationship, and applicable legal obligations.
When information is no longer needed, we take steps to delete, anonymize, or securely dispose of it in accordance with our internal retention practices.
7. Data Security
We implement commercially reasonable safeguards designed to protect personal information from accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encrypted connections, secure hosting environments, monitoring tools, and internal administrative protections.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for using secure practices when accessing your account.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the ability to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of certain information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove the data.
10. Third-Party Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before sharing any personal information.
11. International Users
If you access SWAPP from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate. Data protection laws in those locations may differ from the laws in your country. By using our services, you understand that your information may be transferred across borders as necessary to provide the service.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make updates, we will revise the effective date and post the updated version on this page. Your continued use of our website or services after changes are posted means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with your account data, please contact us through our website contact form or call our team directly using the phone number listed on the site.
We will do our best to respond promptly and provide the information or assistance you request, subject to applicable law and verification requirements.
Frequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, such as contact details and account information, as well as technical and usage data collected automatically through cookies and analytics tools.
Does SWAPP sell my personal information?
We do not sell personal information in the ordinary sense. We may share data with service providers and partners that help us operate our platform, subject to applicable law and this policy.
How can I update or delete my information?
You can contact us to request access, updates, or deletion of certain personal information. We may need to verify your identity before processing the request.
How do cookies help improve the site?
Cookies help remember preferences, support analytics, and improve site performance and usability. You can manage cookies in your browser settings.
How will I know if the policy changes?
If we update this policy, we will post the revised version on this page and update the effective date. Please check back periodically for the latest version.