Our Commitment to Your Privacy
SWAPP is designed to help churches and organizations communicate, organize, and serve their communities with confidence. Protecting the information you share with us is a core part of that mission. We use administrative, technical, and organizational safeguards to reduce risk and to keep your data secure.
Data Minimization
We collect only the information needed to operate and improve the platform.
Secure Processing
We use industry-standard safeguards to help protect data in transit and at rest.
Controlled Access
Access to sensitive information is limited to authorized personnel and service providers.
User Choice
Where applicable, you may update, manage, or request deletion of your information.
Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, organization details, login credentials, payment information, and any content you submit through forms, messaging, prayer, event, giving, or outreach features.
We may also collect technical data automatically, including device information, browser type, IP address, pages visited, timestamps, referring URLs, and usage analytics to help improve performance and functionality.
How We Use Information
We use collected data to provide and maintain our services, authenticate users, process transactions, send notifications, personalize user experiences, deliver customer support, detect fraud, and analyze platform usage.
We may also use information to comply with legal obligations, enforce our terms, and improve our software, security posture, and customer experience.
Sharing and Disclosure
We do not sell your personal information. We may share data with trusted vendors and subprocessors that help us host, secure, process, and support the platform under appropriate contractual safeguards.
We may also disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or business transition.
Cookies and Analytics
SWAPP may use cookies, local storage, and similar technologies to remember preferences, authenticate sessions, measure performance, and understand how visitors interact with our site and applications.
You can typically control cookies through your browser settings, though disabling some technologies may affect functionality.
Data Retention
We retain personal information for as long as needed to provide services, meet contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods may vary based on account status, feature usage, and applicable law.
Security Measures
We implement layered protections such as access controls, secure authentication, encryption where appropriate, monitoring, and backup procedures. While no system is completely secure, we continuously work to strengthen our safeguards.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to request a copy of your data or withdraw consent where applicable.
Detailed Privacy Information
The following sections provide a more detailed explanation of how SWAPP handles information across our website, mobile applications, and related services.
Account Information
When you create an account, register for a trial, or connect with a church or organization using SWAPP, we may collect identifying details, profile information, login data, and organizational role information. This helps us authenticate users and tailor access permissions appropriately.
Communications Data
If you send messages, complete forms, submit prayer requests, RSVP to events, donate, or interact with outreach tools, we may store those communications and associated metadata to deliver the service, maintain records, and support follow-up.
Payment and Giving Data
For donations and payments, we may collect billing details and transaction records. Payment processing may be handled by third-party processors that maintain their own privacy and security practices.
Device and Log Data
To maintain stability and troubleshoot issues, we may collect log files, crash reports, system events, and performance metrics. These records help us identify bugs, prevent abuse, and improve platform reliability.
Third-Party Services
We may integrate with vendors for hosting, analytics, email delivery, text messaging, payment processing, customer support, and infrastructure management. These providers are expected to handle data responsibly and in accordance with contractual obligations.
Children’s Privacy
SWAPP is intended for use by organizations and their authorized users. We do not knowingly collect personal information from children without appropriate consent or authorization. If you believe a child has provided data inappropriately, contact us so we can investigate and address the issue.
How to Exercise Your Rights
If you want to access, update, correct, delete, or export your personal information, or if you have questions about how your data is used, we encourage you to contact us. We may verify your identity before fulfilling certain requests.
Access and Correction
You may request details about the personal information we hold about you and ask us to correct inaccurate or incomplete information where permitted by law.
Deletion Requests
You may request deletion of certain information, subject to legal, security, accounting, or operational obligations that require us to retain records for a period of time.
Marketing Preferences
You can opt out of non-essential communications by following unsubscribe instructions or by contacting us directly. Service-related notices may still be sent when necessary.
Policy Updates and Contact Information
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date or otherwise provide notice as required.
Keeping You Informed
We encourage you to review this page regularly so you remain informed about how SWAPP protects personal information. Continued use of our site or services after an update indicates acknowledgment of the revised policy, to the extent permitted by law.
If you have questions, concerns, or requests regarding privacy, data security, or your rights, please contact us through our Contact page. We will do our best to respond promptly and help you understand how your information is handled.
Frequently Asked Questions
What information does SWAPP collect?
We collect information you provide directly, such as account, contact, and form submission details, along with technical data like device information, IP address, and usage analytics.
Does SWAPP sell personal data?
No. SWAPP does not sell personal information. We may share data only with trusted service providers or when required by law.
How long is data retained?
We retain information only as long as necessary for business, legal, security, and operational purposes, or as otherwise required by applicable law.
Can I request deletion of my data?
Yes, you may submit a deletion request. We will review it and respond in accordance with applicable privacy laws and any retention obligations.
How do I ask privacy questions?
You can reach out through our Contact page to ask questions, make a request, or learn more about how SWAPP handles your data.