Privacy You Can Understand
This privacy page is designed to help pastors, administrators, and users understand exactly how SWAPP handles personal information across mobile, web, and support channels. If you use SWAPP, register for an account, submit a form, or contact our team, this policy applies to that activity.
Information We Collect
Account details, contact information, device data, usage activity, and any information you choose to provide through forms, support requests, or app interactions.
How We Use It
To provide services, improve app performance, respond to inquiries, support ministry workflows, and maintain security, reliability, and account integrity.
How We Protect It
We use reasonable administrative, technical, and organizational safeguards intended to reduce unauthorized access, disclosure, alteration, or destruction of data.
Your Choices
You may request access, updates, or deletion of certain data where permitted by law, and you can control communications through available account and email settings.
Third-Party Services
Some features may rely on trusted third-party providers for hosting, analytics, communications, payments, or integrations, each governed by its own policies.
1. Scope of This Privacy Policy
This Privacy Policy applies to the SWAPP website, registration pages, mobile application, customer support communications, and related services. It explains how SWAPP collects, uses, stores, transfers, and protects information associated with users and organizations that interact with our platform.
Who This Applies To
This policy applies to church leaders, staff members, volunteers, donors, members, guests, and anyone else who uses SWAPP or submits information through our site or app. If an organization invites you to use SWAPP, that organization may also control how your information is managed within its instance.
Role of the Organization
In many cases, the church or organization using SWAPP determines what information is entered into the system and how that information is used internally. In those situations, the organization may act as the data controller or administrator for certain records, while SWAPP functions as the service provider or processor.
2. Information We Collect
The information we collect depends on how you interact with SWAPP. Some information is provided directly by you, while other information is collected automatically to help us operate, secure, and improve the service.
Information You Provide
Examples include your name, email address, phone number, organization name, login credentials, profile details, messages, prayer requests, form submissions, and support inquiries.
Usage Information
We may collect pages viewed, features used, time spent in the application, clicks, device type, browser type, and session activity to help diagnose issues and improve performance.
Device and Technical Data
We may collect IP address, operating system, app version, language preferences, approximate location derived from IP, and other technical identifiers needed for security and service delivery.
Communication Records
If you contact us by email, phone, form, or support ticket, we may retain the content of that communication and related metadata so we can respond and keep an accurate record.
3. How We Use Information
SWAPP uses information to deliver core functionality, maintain account access, support communications, and improve the overall experience of users and organizations.
Service Delivery
We use data to create and manage accounts, authenticate users, sync information, provide notifications, and support features such as giving, events, messaging, outreach, and prayer.
Support and Troubleshooting
Information helps us diagnose technical issues, investigate errors, answer questions, and provide account assistance or service-related support.
Product Improvement
We may analyze aggregated or de-identified usage data to understand trends, improve user experience, refine workflows, and strengthen platform reliability.
Security and Compliance
Information may be used to detect fraud, prevent abuse, enforce our terms, protect accounts, and meet legal or regulatory obligations where applicable.
4. How We Share Information
We do not sell personal information in the traditional sense. We may share information only as needed to operate the service, comply with law, or support the organization using SWAPP.
With Your Organization
If you belong to a church or group using SWAPP, information you provide through that organization’s instance may be visible to authorized administrators, leaders, or staff members.
With Service Providers
We may share limited data with vendors that support hosting, analytics, communications, customer support, payment processing, or security, subject to contractual and confidentiality obligations.
For Legal Reasons
We may disclose information if required by law, subpoena, court order, governmental request, or when we believe disclosure is necessary to protect rights, safety, or property.
Business Transfers
If SWAPP is involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction, subject to applicable law and contractual protections.
5. Data Security
We take privacy seriously and use reasonable safeguards intended to protect your data. However, no online system can guarantee absolute security.
Security Measures We Use
Our safeguards may include access controls, secure transmission protocols, authentication requirements, logging, monitoring, role-based permissions, vendor diligence, and internal procedures designed to reduce unauthorized access or misuse. We also encourage users to protect passwords and avoid sharing credentials.
6. Cookies, Tracking, and Analytics
Like many websites and applications, SWAPP may use cookies or similar technologies to support functionality, remember preferences, and analyze performance.
Essential Cookies
Used for login sessions, security, and core site functionality.
Preference Cookies
Used to remember settings and improve user experience.
Analytics Tools
Used to understand traffic patterns, feature usage, and technical performance.
7. Data Retention
We retain information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records.
Retention Principles
Retention periods may vary based on the type of information, the sensitivity of the data, the needs of the organization using SWAPP, and legal requirements. When data is no longer needed, we may delete, de-identify, or securely archive it according to our internal procedures.
8. Your Privacy Rights and Choices
Depending on your location and relationship with the organization using SWAPP, you may have certain privacy rights under applicable laws.
Access
You may request access to certain personal information we hold about you, subject to verification and legal limits.
Correction
You may ask us to correct inaccurate or incomplete information where appropriate.
Deletion
You may request deletion of certain information, though some records may need to be retained for legal, operational, or contractual reasons.
Communication Preferences
You can manage certain email or notification preferences through account settings or by following unsubscribe instructions when available.
9. Children’s Privacy
SWAPP is not intended for children under 13 unless expressly permitted by the organization using the service and consistent with applicable law. We do not knowingly collect personal information from children without appropriate authorization.
Parental and Organizational Oversight
If you believe a child has provided personal information through SWAPP without proper consent or authorization, please contact us so we can review and take appropriate action.
10. Third-Party Links and Services
Our website or app may contain links to third-party websites, tools, or services. Those third parties have separate privacy practices and are not controlled by SWAPP.
Review Their Policies
We recommend reviewing the privacy policies of any third-party site or service you access through SWAPP before providing personal information or enabling integrations.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or technology. When we make material changes, we may post a revised version on this page and update the effective date where appropriate.
12. Contact Us
If you have questions about this Privacy Policy, your information, or your rights, please contact us through our website contact form or by using the contact details provided on the SWAPP site.
Frequently Asked Questions
Does SWAPP sell my personal information?
SWAPP does not sell personal information in the traditional sense. We may share information only as described in this policy, such as with service providers, your organization, or when required by law.
Can my church see the information I submit in the app?
If you use SWAPP through a church or organization, authorized administrators or staff may be able to view information submitted within that organization’s instance, depending on permissions and configuration.
How do I request access or deletion of my data?
You can contact us through the SWAPP contact page to submit a privacy request. We may need to verify your identity and confirm whether your request can be fulfilled under applicable law.
What if I no longer want emails or notifications?
You can manage certain communication preferences in your account settings, or follow unsubscribe instructions included in applicable emails or messages.
How long does SWAPP keep my information?
We retain information for as long as necessary to provide services, support operations, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary by data type and purpose.