Our Commitment to Privacy
We understand that churches, ministries, and organizations rely on SWAPP to manage sensitive information such as member details, communication records, prayer requests, donations, events, and follow-up activity. Protecting that information is a core responsibility of our platform design, internal processes, and customer support approach.
Scope of This Policy
This Privacy Policy explains how SWAPP collects, uses, discloses, retains, and safeguards information when you visit our website, create an account, use our mobile or web applications, communicate with our team, or interact with our services in any other way. By using SWAPP, you acknowledge that your information may be processed as described in this policy.
Security
We use administrative, technical, and physical safeguards designed to protect data from unauthorized access, disclosure, alteration, or destruction.
Transparency
We aim to clearly describe what data we collect and why we collect it, so you can make informed decisions about your organization’s use of SWAPP.
Control
We provide account and admin tools that help you manage user access, communication preferences, and organizational information stored in the platform.
Compliance
We work to support reasonable privacy, retention, and data handling practices aligned with applicable laws and contractual obligations.
Information We Collect
The exact information we collect depends on how you interact with SWAPP, the features you use, and the role you play within an organization using our services.
Information You Provide Directly
When you register for an account, request a demo, contact support, submit forms, configure your organization profile, or communicate with us, you may provide information such as your name, email address, phone number, organization name, login credentials, billing details, and any content you choose to enter into SWAPP.
Information Entered by Authorized Users
Because SWAPP is often used by churches and ministry teams, authorized users may upload or enter information about members, guests, volunteers, donors, event attendees, prayer requests, attendance records, notes, and communications. Your organization controls the data it adds to the platform and determines who may access it.
Information Collected Automatically
When you access our website or applications, we may automatically collect device and usage information such as IP address, browser type, operating system, referral pages, pages viewed, timestamps, device identifiers, crash logs, and diagnostic information. We use this information to maintain service performance, improve user experience, and detect security issues.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and related technologies to help operate the website, remember user preferences, analyze traffic, and support secure sign-in functionality. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.
How We Use Information
We use the information we collect to provide and improve SWAPP, support your account, and fulfill the legitimate operational needs of our business and customers.
Service Delivery
We use information to create and maintain accounts, enable app features, process transactions, manage subscriptions, and deliver core platform functionality.
Communication
We may use contact information to send account notices, support responses, service updates, billing communications, and other messages related to your use of SWAPP.
Analytics & Improvement
We analyze usage trends and feedback to understand how people interact with the platform, identify areas for improvement, and develop new features that support ministry workflows.
Security & Fraud Prevention
We use data to monitor suspicious activity, enforce terms of use, secure accounts, detect abuse, and protect the integrity of our systems and customer data.
How We Share Information
We do not sell personal information. We only share information in limited circumstances that help us operate the platform, comply with law, or support your organization’s use of the service.
With Service Providers
We may share information with trusted vendors and subcontractors that help us host infrastructure, process payments, provide analytics, send communications, secure systems, and support customer service. These providers are authorized to process data only as needed to perform services for us.
Within Your Organization
Information entered into SWAPP may be visible to administrators, staff members, volunteers, or other authorized users within your organization, depending on the permissions configured by your organization’s account administrators.
For Legal and Safety Reasons
We may disclose information if we believe disclosure is necessary to comply with applicable law, enforce our agreements, respond to lawful requests, protect the rights, property, or safety of SWAPP, our users, or others, or investigate fraud or security incidents.
Business Transfers
If SWAPP is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality and data protection requirements.
Data Retention and Security
We retain information only as long as necessary to provide the service, meet legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.
Retention Practices
Retention periods may vary based on the type of information, account status, contractual requirements, legal obligations, and your organization’s settings or instructions. When information is no longer required, we may delete it, anonymize it, or retain it in a restricted state where permitted.
Security Measures
We implement reasonable safeguards designed to protect the confidentiality, integrity, and availability of information. These measures may include access controls, encryption in transit, monitoring, logging, authentication protections, and internal operational practices intended to reduce risk.
Your Role in Security
You are responsible for maintaining the confidentiality of your login credentials, using strong passwords, and limiting access to authorized personnel within your organization. If you believe your account has been compromised, contact us immediately.
Your Rights and Choices
Depending on where you live and how your organization uses SWAPP, you may have certain rights regarding your personal information.
Access and Correction
You may be able to review, update, or correct your personal information through your account settings or by contacting your organization administrator or our support team, depending on the structure of the account and the type of data involved.
Deletion and Restriction
In certain cases, you may request deletion or restriction of specific data. Some information may need to be retained to comply with law, support billing, resolve disputes, or preserve legitimate business records.
Marketing Preferences
You may opt out of promotional emails by using the unsubscribe link in the message or by contacting us. Please note that even if you opt out of marketing communications, we may still send essential service-related notices.
Cookies and Browser Controls
You can control certain automatic data collection methods through your browser or device settings. Some platform features may be limited if you disable technologies that are required for secure authentication or proper site operation.
Children’s Privacy
SWAPP is intended for churches, ministries, and organizations that manage their own members, volunteers, and communication workflows. Our services are not directed to children under the age required by applicable law to consent to the collection of personal information. If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it or handle it in accordance with legal requirements.
International and Third-Party Considerations
Third-Party Services
Our website and applications may contain links to third-party services, integrations, or embedded content. Those third parties may collect information independently and operate under their own privacy policies. We encourage you to review those policies before sharing information.
Cross-Border Processing
If you access SWAPP from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using the service, you understand that your information may be transferred across borders as needed to deliver the platform.
Organization-Controlled Data
In many cases, your organization is the primary decision-maker regarding the data it enters into SWAPP. If you have questions about how your organization uses personal information, we recommend contacting the appropriate administrator or privacy contact within that organization.
Frequently Asked Questions
Does SWAPP sell my personal information?
No. SWAPP does not sell personal information.
Who controls the data in my organization’s account?
Typically, your organization controls the data it enters into SWAPP, including permissions for staff, volunteers, and other authorized users.
Can I request access to my information?
Yes. Depending on the type of account and your role, you may be able to request access, correction, deletion, or restriction through your organization administrator or by contacting us directly.
How does SWAPP protect sensitive information?
We use reasonable technical and organizational safeguards, including access controls, authentication protections, monitoring, and secure operational practices designed to reduce the risk of unauthorized access.
How long do you keep my data?
We retain information only as long as needed for service delivery, legal compliance, dispute resolution, and legitimate business purposes. Retention periods vary by data type and account context.
How can I contact SWAPP about privacy?
You can contact our team through the contact page on this website if you have questions, requests, or concerns about privacy, account access, or data handling.
Questions About Privacy?
If you would like more information about this policy or how SWAPP handles personal information, please reach out to our team.
Contact SWAPP