Privacy Policy

Your Privacy Matters

SWAPP is built to help churches connect with people while maintaining a strong commitment to security, transparency, and responsible data handling. This Privacy Policy describes our practices in clear, practical terms.

1. Scope of This Policy

This Privacy Policy applies to information collected through SWAPP websites, registration pages, mobile and web applications, support channels, integrations, and any other services we operate. By using our services, you acknowledge that your information may be processed as described here.

This policy does not apply to third-party websites, services, or applications that may be linked from SWAPP. If you interact with an external provider, their privacy practices will govern the information you provide to them.

2. Information We Collect

Information You Provide

We may collect information you submit directly, such as your name, email address, phone number, organization name, login credentials, billing information, prayer requests, event registrations, messages, support requests, and other content you choose to upload or transmit through the platform.

Information Collected Automatically

When you visit our site or use our services, we may automatically collect device and usage details such as IP address, browser type, operating system, pages viewed, session duration, referring URLs, approximate location, and interaction data. We may also use cookies or similar technologies to enable functionality, measure performance, and improve user experience.

Information from Third Parties

We may receive information from service providers, payment processors, analytics tools, authentication services, or integrations you choose to connect to SWAPP. We process such information consistent with this Privacy Policy and applicable agreements.

3. How We Use Information

We use personal information to operate and maintain the platform, create and manage accounts, process transactions, provide support, deliver messages and notifications, personalize content, monitor system performance, prevent fraud, comply with legal obligations, and improve our products and services.

We may also use information to communicate with you about account activity, service updates, billing matters, security notices, training materials, and other relevant operational or marketing communications. Where law requires it, we will seek your consent before sending certain marketing messages.

4. Sharing and Disclosure

We do not sell personal information in the traditional sense. However, we may share information with trusted service providers who help us operate the platform, such as hosting providers, email services, analytics vendors, payment processors, and customer support tools.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights or the rights of others, to investigate misuse, to enforce our terms, or in connection with a merger, acquisition, financing, or other business transaction.

When churches or organizations use SWAPP to manage participants, members, donors, volunteers, or guests, those organizations may control the data they submit and may receive access to data associated with their own accounts and communities. They are responsible for using that data in compliance with applicable laws and their own policies.

5. Data Storage and Security

We implement reasonable safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include encryption, access controls, secure development practices, monitoring, and restricted administrative access.

No system can be guaranteed 100% secure. While we work diligently to protect your information, we cannot promise absolute security. You are responsible for maintaining the confidentiality of your account credentials and for using appropriate security practices within your organization.

6. Cookies and Analytics

SWAPP may use cookies, pixels, scripts, and similar technologies to remember preferences, maintain sessions, analyze traffic, and improve the functionality of our website and services. These tools help us understand how visitors use our pages and identify opportunities to enhance performance.

You may be able to control cookies through your browser settings, though disabling some cookies may affect site functionality. Where required, we will present cookie notices or consent tools in accordance with applicable laws.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or reporting obligations.

Retention periods may vary depending on the type of data, the context in which it was collected, and applicable legal requirements. When information is no longer needed, we will delete, anonymize, or securely archive it as appropriate.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to request a copy of your data or to withdraw consent where processing is based on consent.

If you are part of a church or organization using SWAPP, requests relating to member or participant data may need to be directed to the account administrator for that organization, as they may control or manage that data within the platform.

9. Children’s Privacy

Our services are not intended for children under the age required by applicable law to provide consent for data processing. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us in violation of this policy, please contact us so we can take appropriate action.

10. International Data Transfers

If you access our services from outside the country where our servers or providers are located, your information may be transferred across borders and processed in jurisdictions with different privacy laws. We take reasonable steps to protect such information in accordance with this policy and applicable legal requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or service offerings. When we make material changes, we will update the effective date or provide additional notice as required. Continued use of our services after changes become effective indicates acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us through the details provided on our Contact page. We will do our best to respond promptly and help address your concerns.