Follow-up and Outreach

What Follow-Up Is For

Prevent People from Slipping Through the Cracks

SWAPP’s Follow-Up feature helps you keep track of guests, members, and people in need of a touchpoint—so nobody gets forgotten in the shuffle of church life.

Build Real Relationships

From first-time visitors to long-time members, follow-up helps churches grow not just in numbers—but in meaningful connections.

Coordinate Outreach and Care

Assign visits, prayer calls, or support tasks to leaders and volunteers so your outreach is organized and actionable.

How to Use Follow-Up in SWAPP

Create and Assign Follow-Up Tasks

You can add tasks like "Call guest," "Visit hospital," or "Send encouragement text." Assign to a team member and set a due date.

Use Templates to Save Time

Create reusable follow-up flows for new visitors, prayer needs, or recovery support—so every need gets a response.

Track Progress and Completion

See who followed through and who needs a reminder. Nothing falls through the cracks when it’s visible and accountable.

Why Follow-Up Builds Healthy Churches

Retention Is Easier Than Reaching New People

It takes time and resources to get someone to church—but consistent follow-up makes them feel known and want to stay.

Follow-Up Is a Ministry, Not Just a Task

When done with heart, follow-up becomes a way of pastoring people personally. SWAPP helps automate the structure while keeping the love.

Churches That Follow Up Grow

Whether you're planting a church or pastoring a growing one, follow-up creates the culture of care that builds trust and grows disciples.

FAQs about Follow-Up

Is this for visitors or members?

Both. You can create follow-up tasks for first-time guests, regular members, or anyone who needs pastoral care.

Can I assign follow-up to others?

Yes. Assign to staff or volunteers, set due dates, and monitor task completion in your dashboard.

Can I automate follow-up?

You can build templates and workflows to make follow-up simple and consistent for everyone.

Is there a reminder system?

Yes. SWAPP sends notifications for pending or overdue follow-up items to make sure nothing gets missed.

How many follow-up tasks can I make?

There’s no limit. Create as many tasks as you need and keep them organized by group, tag, or event.

Does follow-up show in reports?

Yes. You’ll see progress reports and completion stats to help improve your church’s care system.

Can I add notes to follow-up items?

Absolutely. Add comments, prayer notes, or follow-up details so your team stays aligned.