Privacy Built Into Every Layer of SWAPP
SWAPP is designed for churches, ministries, and organizations that need a reliable platform for communication, engagement, giving, and follow-up. That means privacy and data protection are not an afterthought—they are part of the product design, operational process, and support model.
Transparency
Clear explanations of what information is collected and how it is used.
Security
Administrative and technical safeguards intended to protect sensitive data.
Control
Tools and processes that support responsible account and data management.
Stewardship
Responsible handling of church and user information across the platform.
Compliance
Privacy practices aligned with applicable laws, regulations, and business needs.
1. Scope of This Privacy Policy
This Privacy Policy describes how SWAPP collects, uses, discloses, stores, and protects information when you visit our website, create an account, use our church app, interact with our CRM and communication tools, submit forms, request support, or otherwise engage with our services.
By using SWAPP, you acknowledge that information may be processed in accordance with this policy and any applicable agreements, including service terms, enterprise arrangements, or church-specific account settings.
2. Information We Collect
We may collect several categories of information depending on how you interact with SWAPP.
Information You Provide Directly
This may include your name, email address, phone number, organization name, role or title, login credentials, profile details, event registrations, donation or giving-related information, prayer requests, contact preferences, support messages, and any content you submit through forms, messaging tools, or in-app features.
Information Collected Automatically
When you access our website or use the platform, we may automatically collect technical data such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, timestamps, crash logs, performance data, feature usage, and diagnostic information.
Information from Third Parties
We may receive information from service providers, analytics tools, payment processors, communications vendors, churches or organizations that administer your account, and other integrations you connect to SWAPP. The exact information depends on the services enabled and your settings.
3. How We Use Information
We use information for legitimate business and operational purposes, including to provide and improve our services, verify identities, manage accounts, facilitate communication, process transactions, deliver support, maintain security, personalize experiences, diagnose issues, and analyze how the platform is used.
We may also use information to send service announcements, account notifications, administrative messages, policy updates, and other communications related to your use of SWAPP. If you opt into marketing communications, we may use your contact information to share updates about product features, promotions, and related offerings.
4. How We Share Information
SWAPP does not sell personal information in the ordinary sense of the term. We may share information in limited circumstances to operate our business and deliver the services you expect.
Service Providers
We may share data with trusted vendors that provide hosting, cloud infrastructure, payment processing, analytics, support tools, email delivery, customer relationship tools, and other operational services. These vendors are generally authorized to use data only as necessary to perform services on our behalf.
Organizations You Belong To
If your account is managed by a church, ministry, or organization, your information may be visible to authorized administrators within that organization based on the permissions and roles configured by the account owner.
Legal, Safety, and Business Transfers
We may disclose information when required by law, to protect rights and safety, to investigate fraud or misuse, or in connection with a corporate transaction such as a merger, acquisition, reorganization, or asset transfer.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. These controls may include access management, encryption in transit where appropriate, monitoring, restricted administrative permissions, and routine maintenance practices.
No platform can guarantee complete security. While we work diligently to protect data, users should also take precautions such as using strong passwords, keeping credentials confidential, and promptly reporting suspicious activity.
6. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, support reporting requirements, and maintain operational records. Retention periods may vary depending on the type of data, account settings, organizational instructions, and applicable law.
When data is no longer needed, we may delete, anonymize, or securely archive it in accordance with our internal retention and disposal practices.
7. Your Privacy Choices
Depending on your role and jurisdiction, you may have rights or choices related to accessing, updating, correcting, deleting, exporting, or restricting certain information. You may also manage communication preferences, where available, through account settings or by contacting us directly.
If your account is controlled by an organization, please note that administrators may have separate permissions to view, edit, export, or remove data according to the organization’s configuration and policies.
8. Cookies and Analytics
Our website and platform may use cookies, local storage, and similar technologies to remember preferences, maintain sessions, improve performance, and measure usage. We may also use analytics tools to understand how visitors use our pages and features so we can make informed improvements.
You may be able to manage cookies through your browser settings, though disabling some technologies may affect functionality or performance.
9. Children’s Privacy
SWAPP is intended for use by churches, ministries, organizations, and their authorized users. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information through our services without proper consent, contact us so we can review and address the matter appropriately.
10. International Use
If you access SWAPP from outside the country where our systems or service providers are located, your information may be transferred, stored, and processed in jurisdictions with different data protection laws. Where required, we use appropriate contractual or operational safeguards to support compliant data transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or services. When we make material changes, we will update the effective date or provide additional notice as appropriate. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how SWAPP handles information, please contact us through our support or contact page. We are happy to help clarify our privacy practices and discuss account-specific concerns.
Tip: If you are a church administrator or organization owner, you may also want to review your internal data handling procedures, access permissions, and communication settings to ensure they align with your governance requirements.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information in the ordinary sense. We may share information with trusted vendors and service providers only as needed to run the platform and deliver services.
Who can see my information?
Visibility depends on your account type and organizational permissions. If your account is managed by a church or organization, authorized administrators may be able to access certain information based on their role.
How does SWAPP protect my data?
We use administrative, technical, and physical safeguards such as access controls, monitoring, and secure operational practices designed to reduce the risk of unauthorized access or disclosure.
Can I request access or deletion of my information?
In many cases, yes. Your rights depend on your role, the jurisdiction where you live, and whether your account is controlled by an organization. Contact us for help with requests related to your data.
Do cookies and analytics tools track me?
We may use cookies and analytics to support login sessions, remember preferences, and improve the website and platform. You can manage cookies through your browser settings, although some features may be affected.
How will I know if this policy changes?
If we make meaningful changes, we may update the policy date or provide additional notice. We recommend checking this page occasionally for the latest version.