Your Privacy Matters to Us
SWAPP is built to help churches communicate, organize, and serve their communities more effectively. That mission depends on trust. We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws and industry best practices.
Data Minimization
We collect only the information needed to operate, support, and improve SWAPP services.
Security Controls
Administrative, technical, and physical safeguards help protect your data from unauthorized access.
Transparency
We explain what we collect, why we collect it, and how it may be shared or retained.
User Rights
Where required, you may request access, correction, deletion, or other privacy-related actions.
Church-Focused Design
Our platform supports ministry workflows while respecting the sensitivity of member and donor data.
1. Information We Collect
We may collect information you provide directly when you create an account, contact us, configure your church workspace, use forms, submit prayer requests, manage events, send messages, or complete transactions. This may include your name, email address, phone number, organization details, profile information, support requests, and any other content you choose to upload or share through the platform.
We also collect limited technical and usage data automatically when you access our website or services. This may include device identifiers, browser type, IP address, pages viewed, approximate location derived from IP, referral data, timestamps, session data, and interaction metrics. This information helps us maintain service reliability, improve user experience, and detect abuse or security incidents.
If your church or organization uploads member, donor, or volunteer information, that data is processed on behalf of the organization that controls the account. In many cases, the church or organization is the primary data controller or business, and SWAPP acts as a service provider, processor, or vendor as applicable.
Examples of Data Types
Account information, communication content, event participation, giving records, support requests, and analytics data.
Sensitive Information
We do not seek sensitive personal information unless it is intentionally submitted by you or your organization for ministry use.
2. How We Use Information
We use information to provide, maintain, secure, and improve SWAPP, and to support the day-to-day operations of the churches and organizations that rely on our platform.
Service Delivery
Create accounts, process requests, power app features, and operate ministry workflows.
Customer Support
Respond to questions, troubleshoot issues, and communicate service updates.
Platform Improvement
Analyze trends, test features, and refine performance, usability, and accessibility.
Security
Monitor for fraud, abuse, unauthorized access, and suspicious activity.
Communications
Send administrative notices, confirmations, and product-related messages.
3. How We Share Information
We do not sell personal information. We may share information in limited circumstances necessary to provide the services, comply with law, protect our rights, or support organizational accounts.
We may share data with trusted service providers who help us host infrastructure, process payments, deliver email or SMS, provide analytics, support customer service, maintain security, or otherwise operate the platform. These providers are permitted to use information only as needed to perform services for us and are expected to maintain appropriate safeguards.
We may also disclose information if required by law, subpoena, court order, government request, or to investigate or prevent fraud, security issues, or violations of our terms. In connection with a merger, acquisition, restructuring, or asset transfer, information may be transferred as part of the transaction, subject to applicable legal requirements.
Payment Processing
If you make a payment or donation through a third-party processor, that processor may collect billing and transaction data directly. SWAPP may receive confirmation details related to the transaction but does not typically store full payment card numbers.
Analytics and Cookies
We may use cookies, pixels, and similar technologies to understand site traffic, remember preferences, improve functionality, and measure campaign performance. You can control cookies through your browser settings, though disabling certain cookies may affect site features.
Third-Party Links
Our website may contain links to external sites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing information.
4. Data Retention and Security
We retain personal information only as long as necessary to fulfill the purposes described in this policy, support account operations, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data, the nature of the service, and the requirements of the organization using SWAPP.
We implement reasonable security measures designed to protect information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption in transit, environment hardening, logging, monitoring, secure development practices, backups, and vendor oversight. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
Churches and organizations are also responsible for maintaining secure credentials, limiting internal access, and following appropriate data governance practices within their own accounts. We encourage administrators to review permissions regularly and remove access when staff or volunteers no longer need it.
5. Your Privacy Rights and Choices
Depending on your location and the role SWAPP plays with respect to your information, you may have rights to access, correct, delete, restrict, or object to certain processing activities. You may also have the right to request a copy of your data, withdraw consent where applicable, or file a complaint with a regulatory authority.
If your information is managed by a church or organization through its SWAPP account, please contact that organization first to update your data preferences, request changes, or ask about retention. We may assist the account owner in responding to requests as required by law and our contractual obligations.
You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us directly. Certain administrative or service-related messages may still be sent when necessary to maintain your account or deliver the service.
6. Children’s Privacy
SWAPP is not intended for children to create accounts independently without the involvement of a parent, guardian, church leader, or authorized organization representative. If information about a child is entered into the platform by a church or organization for ministry-related purposes, it should be done with appropriate consent and oversight.
If you believe a child has provided personal information to us in a manner not permitted by law or our policies, please contact us so we can review and address the matter promptly.
7. International Data Transfers
If you access SWAPP from outside the region where our systems or service providers are located, your information may be transferred across borders and processed in jurisdictions with different privacy laws. Where required, we use appropriate legal mechanisms and safeguards to support such transfers.
By using our services, you understand that your information may be processed in the United States or other countries where our infrastructure or vendors operate.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or service offerings. When we make material changes, we will revise the effective date or provide additional notice where appropriate.
We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have questions about this Privacy Policy, your information, or your privacy rights, please contact us through our contact page. We will do our best to respond promptly and work with you to address concerns in accordance with applicable law and our service responsibilities.
Frequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information. We use information to operate the platform, support customers, and improve our services.
Who owns the data in a church account?
In many cases, the church or organization controls the account data and determines how it is used within the platform. SWAPP processes that data to provide services under the organization’s instructions and applicable agreements.
Does SWAPP use cookies?
Yes, we may use cookies and similar technologies for functionality, analytics, and performance. You can manage cookie preferences through your browser settings.
How can I request deletion or correction of data?
You can contact us directly or, if your information is managed through a church or organization account, contact the account administrator first. We will help evaluate and process requests as required.
Is payment information stored by SWAPP?
Payment data is typically handled by third-party processors. SWAPP may receive transaction confirmations or related records, but full payment card details are generally not stored by us.