How We Handle Your Information
SWAPP is designed to help churches communicate, organize, and serve effectively. To do that, we may process personal information from visitors, church leaders, staff, volunteers, and end users. We are committed to transparency, data minimization, and reasonable safeguards appropriate to the nature of the information we handle.
Transparency
We explain what information we collect, why we collect it, and how it may be used.
Security
We use administrative, technical, and physical safeguards intended to protect your data.
Control
Where applicable, you may request access, updates, or deletion of personal information.
Purpose Limitation
We use information only for legitimate operational, support, and service-delivery purposes.
Compliance
We aim to support applicable privacy obligations, including contractual and regulatory requirements.
Information We Collect
We may collect information in several ways depending on how you interact with SWAPP. This can include information you provide directly, information generated by your use of the platform, and limited technical information collected automatically when you browse our website or use our services.
Information You Provide
When you request a demo, contact our team, create an account, or use our products, you may provide your name, email address, phone number, church or organization details, login credentials, payment-related information, and any content submitted through forms, messaging, event tools, prayer features, or support channels.
Information Collected Automatically
When you visit our site or access the platform, we may automatically collect device and usage data such as IP address, browser type, operating system, referral data, pages viewed, timestamps, and interactions with features. This information helps us maintain performance, improve user experience, diagnose issues, and protect against misuse.
Account & Profile Data
Includes login credentials, profile settings, role permissions, and organization details used to operate your account.
Communications Data
Includes messages, support requests, contact submissions, notifications, and other communications you send to us.
Usage Analytics
Includes operational metrics and behavioral data that help us understand feature usage and improve reliability.
Payment & Billing Data
Where applicable, billing-related details may be processed by trusted third-party payment providers and service partners.
How We Use Information
We use collected information to provide, maintain, secure, and improve our products and services. We may also use information to communicate with you, respond to inquiries, fulfill requests, and meet legal or contractual obligations.
Service Delivery
To operate accounts, manage access, deliver features, and support day-to-day platform functionality.
Customer Support
To investigate issues, answer questions, resolve technical problems, and provide onboarding assistance.
Product Improvement
To analyze performance, enhance features, test updates, and improve reliability and usability.
Communication
To send service notices, account alerts, administrative updates, and messages related to your relationship with SWAPP.
Security & Fraud Prevention
To detect suspicious activity, prevent abuse, and protect the integrity of our systems and users.
Sharing and Disclosure
We do not sell personal information in the traditional sense. However, we may share data with trusted service providers, subcontractors, and business partners when necessary to support our operations and provide services on our behalf.
Vendors and Service Providers
We may share information with hosting, analytics, payment, communication, and support providers that process data under appropriate contractual obligations.
Legal and Compliance
We may disclose information when required by law, legal process, court order, or governmental request, or when we believe disclosure is necessary to protect rights and safety.
Business Transfers
If SWAPP is involved in a merger, acquisition, reorganization, or asset transfer, information may be transferred as part of that transaction subject to applicable law.
Cookies, Analytics, and Tracking
Like most websites, we may use cookies, pixels, local storage, and similar technologies to remember preferences, enable key functionality, measure traffic, and understand how visitors engage with our pages. These tools help us provide a smoother and more secure experience.
You may be able to adjust browser settings to block or delete cookies. Please note that disabling certain cookies may affect site performance or limit some features of the website or application.
Essential Cookies
Used for core functionality such as session management, navigation, and security-related features.
Performance Cookies
Help us understand page usage, load times, and feature interactions so we can improve the platform.
Preference Cookies
Store settings and choices to make your experience more personalized and efficient.
Data Security and Retention
We take reasonable measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Access Controls
We limit access to personal information to individuals and systems that need it for legitimate business purposes.
Retention
We retain information only for as long as needed to fulfill the purposes described in this policy, unless a longer period is required by law.
Operational Monitoring
We monitor systems for reliability, malicious activity, and errors that could affect service integrity or user safety.
Incident Response
In the event of a security issue, we may investigate, remediate, and notify affected parties when required by law or contract.
Backup Systems
We may use backups and disaster recovery tools to help preserve data and support business continuity.
Your Rights and Choices
Depending on your location and the nature of the relationship between you and SWAPP, you may have rights to access, correct, delete, or restrict the use of certain personal information. You may also have the right to object to certain processing or request a copy of your information, subject to applicable exceptions.
Access
Request details about the personal information we hold about you, where permitted by law.
Correction
Ask us to update inaccurate or incomplete information associated with your account or inquiry.
Deletion
Request deletion of certain information, subject to retention obligations and service requirements.
Opt-Out Options
Where applicable, you may opt out of certain communications or non-essential tracking technologies.
Children’s Privacy
SWAPP is intended for use by churches, organizations, adults, staff, and authorized users. Our services are not directed to children under the age required by applicable law without appropriate parental or organizational consent. If we learn that we have collected personal information from a child in a manner not permitted by law, we will take appropriate steps to remove that information.
If you believe a child may have provided personal information to us, please contact us so we can review and address the issue promptly.
International and Third-Party Processing
Depending on the services used, information may be processed or stored by vendors and infrastructure providers in locations outside your state, province, or country. Where required, we take steps intended to ensure appropriate contractual and organizational protections are in place for such transfers.
Service Ecosystem
Our platform may interoperate with third-party tools, integrations, and service providers. Their privacy practices are governed by their own policies, and we encourage you to review those policies before using such services.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we do, we will revise the effective date or otherwise provide notice as appropriate. We encourage you to review this page periodically so you remain informed about how we protect your information.
Contact Us About Privacy
If you have questions about this policy, our privacy practices, or a request related to your personal information, please reach out to our team. We will make reasonable efforts to respond promptly and to the extent required by applicable law.
Frequently Asked Questions
What information does SWAPP collect?
We may collect information you provide directly, information generated by your use of the platform, and limited technical data such as device and usage information.
Does SWAPP sell personal information?
We do not sell personal information in the traditional sense. We may share information with service providers and partners that help us operate the business and deliver services.
How long do you keep my data?
We keep information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law or operational need.
Can I request deletion of my information?
In many cases, yes. You may contact us to request deletion or correction of certain personal information, subject to legal and contractual limitations.
How do I contact SWAPP about privacy?
Please use our contact page or call the number listed on this site, and our team will help direct your inquiry to the appropriate person.