Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through SWAPP websites, product registration pages, mobile or web applications, customer support channels, marketing forms, and any other online service that links to or references this policy. It governs how we collect and process information from church leaders, volunteers, staff members, donors, congregants, site visitors, and other authorized users who interact with our platform.

By using our website or services, you acknowledge that you have read and understood the practices described in this policy. If you do not agree with the terms of this policy, you should discontinue use of the site and related services.

2. Information We Collect

We may collect several categories of information depending on how you interact with SWAPP. The exact data elements may vary based on the products you use, your organization’s configuration, and the features enabled for your account.

Information you provide directly

Examples include your name, email address, phone number, organization name, role, login credentials, payment-related information, support requests, form submissions, and any content you upload or submit within the application. This may also include messages, prayer requests, event registrations, donation records, communication preferences, and profile details.

Information collected automatically

When you visit our website or use our services, we may automatically collect device identifiers, IP address, browser type, operating system, pages viewed, referral source, timestamps, approximate location, interaction data, and diagnostic information. This helps us improve security, measure performance, and troubleshoot technical issues.

Information received from third parties

We may receive information from churches, administrators, integrated service providers, analytics tools, payment processors, email platforms, or other third-party systems that you or your organization choose to connect to SWAPP. We process that information according to this Privacy Policy and any applicable contractual obligations.

3. How We Use Information

SWAPP uses collected information for legitimate business, operational, and service-delivery purposes. These purposes may include account setup and authentication, customer support, transaction processing, content delivery, service personalization, communications, analytics, product improvement, fraud prevention, and system administration.

We also use information to respond to user inquiries, send notices about account status or policy updates, comply with legal obligations, enforce our terms, and protect the integrity of our infrastructure. Where applicable, we may use aggregated or de-identified data for reporting, benchmarking, research, or service optimization.

4. Legal Basis for Processing

Where privacy laws require a legal basis for processing, we may rely on one or more of the following: performance of a contract, legitimate business interests, consent, compliance with a legal obligation, or protection of vital interests. The applicable basis depends on the specific context and the type of information involved.

If we rely on consent for a particular processing activity, you may withdraw that consent at any time where permitted by law. Withdrawal of consent does not affect the lawfulness of processing performed before the withdrawal.

5. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, session storage, local storage, and similar technologies to operate the website, remember preferences, measure traffic, and understand how visitors use our pages. These tools help us deliver a more responsive and reliable user experience.

Cookies may be necessary for core functionality, such as authentication and navigation, or optional, such as analytics and performance monitoring. You can typically control cookies through your browser settings. However, disabling certain cookies may impact website functionality or limit your access to some features.

6. How We Share Information

We do not sell personal information in the ordinary sense of the word. We may share information in limited circumstances, including with trusted service providers that help us host, secure, maintain, analyze, communicate, or process payments for our services.

We may also disclose information when necessary to comply with law, respond to valid legal requests, protect our rights or property, investigate security incidents, enforce our agreements, or support a corporate transaction such as a merger, acquisition, financing, or asset transfer. Any recipient of information is expected to use it only for the purpose for which it was disclosed and in accordance with applicable obligations.

7. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy, satisfy legal and accounting requirements, resolve disputes, enforce agreements, and maintain records required for legitimate business operations. Retention periods can vary based on the type of information, the nature of the relationship, and applicable legal requirements.

When information is no longer needed, we may delete, anonymize, or securely archive it in accordance with our internal retention practices and technical capabilities.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure transmission protocols, logging, monitoring, least-privilege access practices, and vendor oversight.

While we strive to protect your information, no system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials, using strong passwords, and promptly notifying us of any suspected unauthorized account activity.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access, correct, update, delete, or receive a copy of your information; the right to object to or restrict certain processing; and the right to withdraw consent where processing is based on consent.

You may also have the right to opt out of certain communications or request that we limit use of specific data in circumstances recognized by law. To make a request, contact us using the details on our contact page. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our services are intended for organizations and users who are authorized to access them. We do not knowingly collect personal information from children without appropriate authorization, parental consent, or organizational direction where required by law. If you believe a child has provided personal information to us without proper authorization, please contact us so we can review and, if appropriate, delete the information.

11. Third-Party Links and Integrations

Our website and application may include links to third-party websites, embedded content, or integrations that are not operated by SWAPP. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their policies before sharing any information.

When an organization enables a third-party integration, data may be transferred to or from that provider based on the settings and permissions configured by the organization or authorized user.

12. International Data Transfers

If you access SWAPP from outside the United States, your information may be transferred to, stored in, or processed in jurisdictions that may have different data protection laws than those in your home country. Where required, we use appropriate safeguards intended to support compliant data transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices. When we make material changes, we may post the revised version on this page and update the effective date where applicable. Continued use of the website or services after an update constitutes acceptance of the revised policy to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy, our data practices, or your rights, please contact us through our website contact page or by using any support channel made available by SWAPP. We are committed to responding promptly and helping you understand how your information is handled.