Your Privacy Matters to SWAPP
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use SWAPP's products and services.
Data Collection
We collect only the information needed to provide, support, and improve the platform.
Data Use
Information is used to deliver app functionality, communications, analytics, and support.
Security
We use reasonable administrative, technical, and physical safeguards to protect your data.
Your Choices
You can review, update, or request deletion of certain personal information where permitted.
Compliance
We design our privacy practices with legal and industry expectations in mind.
Information We Collect
We may collect information directly from you, automatically through your use of our services, and from authorized third parties that help us deliver and support the platform.
Account Information
When you register, we may collect your name, email address, phone number, organization details, login credentials, and any other profile information you choose to provide.
Church & Ministry Data
If your organization uses SWAPP, we may process information related to members, guests, giving, events, prayer requests, messaging, and follow-up records entered into the platform by authorized users.
Device & Usage Data
We may automatically collect technical data such as IP address, browser type, operating system, device identifiers, app activity, pages viewed, timestamps, and interaction data to maintain and improve service performance.
Payment Information
If you make payments or donations through integrated tools, payment details are handled by our payment processors. We do not store full payment card details unless explicitly stated by the processor and permitted by law.
Support Communications
When you contact us for help, we may keep records of your communications, support tickets, and related information to resolve issues and improve customer experience.
Cookies & Tracking
We may use cookies and similar technologies to recognize your browser, remember preferences, analyze site traffic, and enhance functionality across our website and services.
How We Use Information
We use personal information to operate SWAPP, support organizations that rely on our platform, and deliver a reliable and secure experience.
Service Delivery and Account Management
We use information to create and manage accounts, authenticate users, provide access to app features, and maintain organizational records and workflows.
Communications and Notifications
We may use contact information to send account notices, service updates, security alerts, onboarding messages, feature announcements, and responses to your inquiries.
Analytics and Improvement
We analyze usage trends, feature engagement, and performance metrics to improve our app design, functionality, reliability, and user experience.
Security and Fraud Prevention
We may process information to detect suspicious activity, prevent abuse, secure accounts, and protect our systems, users, and customers from unauthorized access or misuse.
Legal and Compliance Purposes
We may use or disclose information where required to comply with law, enforce terms, respond to legal requests, or protect rights, safety, and property.
How We Share Information
We do not sell personal information. We may share information only in limited circumstances and with trusted parties that help us operate the platform.
Service Providers
We may share information with vendors that support hosting, analytics, communications, payment processing, customer support, and system maintenance.
Authorized Users
Within an organization using SWAPP, data may be accessible to designated administrators and authorized team members according to account permissions.
Legal Requests
We may disclose information when required by law, regulation, legal process, or governmental request, or to protect rights and safety.
Business Transfers
In the event of a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of the transaction, subject to applicable law.
Data Retention and Security
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required by law, contract, or legitimate business needs.
Retention Practices
Retention periods vary based on the type of information, the purpose of processing, and applicable legal requirements.
Technical Safeguards
We use industry-standard measures such as access controls, encryption where appropriate, system monitoring, and secure hosting environments.
Operational Controls
We limit access to personal data to personnel and service providers who need it to perform authorized business functions.
Important Note
No method of transmission or storage is completely secure, but we work continuously to reduce risk and protect your information.
Your Privacy Rights and Choices
Depending on your location and relationship with us, you may have rights to access, correct, delete, or restrict the use of your personal information.
Access and Correction
You may request access to certain personal information we maintain and ask us to correct inaccuracies where applicable.
Deletion Requests
You may be able to request deletion of certain information, subject to legal obligations, contractual requirements, and operational limitations.
Marketing Preferences
You can opt out of promotional emails by following the unsubscribe instructions in our messages or by contacting us directly.
Cookies Controls
You can manage cookies through your browser settings, but some features of our website may not function properly if cookies are disabled.
Children's Privacy
SWAPP is not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.
Third-Party Services and Links
Our website or app may include links to third-party websites, tools, or services. Their privacy practices are governed by their own policies, not this one.
External Platforms
Please review the privacy policies of any third-party services you use through links or integrations associated with SWAPP. We are not responsible for the content or privacy practices of those external providers.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the effective date and post the updated policy on this page.
Contact Us
If you have questions about this Privacy Policy, our data practices, or your rights, please contact our team for assistance.
Get in TouchFrequently Asked Questions
Does SWAPP sell personal information?
No. SWAPP does not sell personal information.
What information does SWAPP collect?
We may collect account details, usage data, device information, support communications, and organization-related data entered by authorized users.
How is my information protected?
We use reasonable safeguards such as access controls, monitoring, and secure infrastructure to protect personal information.
Can I request deletion of my data?
Yes, you may request deletion of certain personal information, subject to legal and operational requirements.
How do I contact SWAPP about privacy?
You can reach out through our contact page to ask questions, submit requests, or report a privacy concern.